Refund policy

We do no do returns only exchanges if the products are sent to you and somehow are damaged or bottles are broken when you take them out the shipping packaging.

You’ll also need the receipt or proof of purchase and you responsible for purchasing your own shipping label for the exchange.

To start a exchange, you can contact us at luvellbailey@heavenstreasurehaircare.com. Please note that exchanges will need to be sent to the following address: 517 E 139TH Bronx, NY 10454 P.O. BOX 541558 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any EXCHANGE question at luvellbailey@heavenstreasurehaircare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.